refund policy
Lane4 has a customer-friendly refund policy to ensure a positive user experience. The policy allows users to explore and utilize the website and its features before making a final decision. Here are the key points of the refund policy:
- Refund Request Time frame: To be eligible for a refund, users must submit a refund request within 72 hours (3 days) from the time of payment.
- Commencement of the Event: The refund policy extends until 72 hours (3 days) before the start of the event. Users can request a refund within this time frame.
- Refund Eligibility: Refund requests made outside of the specified time frame will not be honored. It’s important to submit the request within the designated period to be eligible for a refund.
- Refund Amount: If the refund request meets the policy criteria, Lane4 will refund the face value of the tickets or registration. Service fees can not be refunded. For example, if your ticket costs $10.00 and services are $1.50, your refund will be $10.00.
- Processing Time: After submitting a refund request, members can expect to receive their refund within 7-10 days of processing the request.
- In the event you are outside of this time frame, you would need to contact the event organizer.
- There are no refunds on custom medals, rings, or awards/trophies.
It’s essential to familiarize yourself with the terms and conditions of the refund policy to ensure compliance with the specified time frames. If you have any specific questions or concerns regarding Lane4‘s refund policy, it’s advisable to contact their customer support for further assistance.
In addition to the refund policy mentioned earlier, it’s important to note that service fees are non-refundable. This means that while users may be eligible for a refund of the ticket fee, any service fees associated with the transaction will not be reimbursed.
Service fees typically cover administrative costs, transaction processing, or other related expenses. As the refund policy states, only the ticket fee will be refunded if the request meets the specified criteria.
Keep in mind that Lane4 a Global E Tickets company is NOT the event organizer. We are only responsible for each transaction to purchase the tickets.
If you have any questions or require further clarification about the refund policy or the non-refundable service fees, I recommend reaching out to Lane4‘s customer support [ support@lane4.org ]for detailed information and assistance.